RE: ADVISORY LETTER ON PREVENTIVE STEPS WHEN DEALING WITH NON-ACCOUNT SHIPPERS/ WALK-IN CUSTOMERS

All AMEC members are advised to adhere to the following when accepting cash from walk-in customers:
1. A member company is advised to request any non-account shipper to provide their:
a) Full name
b) Contact Number
c) Identify Card (IC) number ( passport number for foreigner)
2. A Member Company is advised to sigh the shipper’s identify card/ Passport And TO CHECK the content of the package by the Customer Service Personnel and to ensure all details have been filled up correctly. This step is to protect the interest of the Member Company from future disputes.

3. A member company is advised not to accept any shipments if the shipper’s particulars are not furnished in full. THe details should be kept for record.

4. A member company is advised to ensure that the collection, use and disclosure of shipper’s personal data are in accordance with the Personal Data Protection Act 2010 (PDPA)