• Certified Train The Trainer by PSBM (TTT27250)
  • TTT For Virtual Training
  • HRDC Appointed Subject Matter Expert for The Development of Industrial Skills Framework – Logistics and Warehousing Industry
  • IATA Cargo Introductory Certified
  • IATA Perishable Cargo Management Certified
  • JPK Induksi PP-PPT
  • Dangerous Goods Function 3 Certified
  • Kursus Ejen Kustoms Certified
  • IMDG Certified
  • UCP 600 Certified
  • Licensed Courier Agent
  • Licensed Customs Agent
  • UNESCAP Certificate in MTO Freight Forwarding
  • Certified master trainer of the ASEAN Federation of Forwarders Association
  • Service Chairperson of the Lions Club of Selangor Unique 308 B2 for years 2025-2026
  • Assistant Secretary General of Sarawak Forwarding Agencies Association SFAA) for the Year 2025 – 2027
  • Committee of Airfreight Forwarders Association of Malaysia (AFAM) for the Year 2024 – 2027
  • Council member of the Federation of Malaysian Freight Forwarders (FMFF) for the Year 2025 – 2027
  • Council member of the Association of Malaysian Express Carriers (AMEC) for the Year 2023 – 2027

HRDC Claimable programs

1. what is logistics and e-logistics brochure

2.East-Commerce Logistics and Last Mile

3. The custoomer service in logistics

Mr. James Ngu is a seasoned professional in Malaysia’s freight forwarding and logistics industry, with over 23 years of expertise. As the founder of Amber Courier Sdn Bhd, he also serves as a Master Trainer, sharing his extensive knowledge to enhance industry standards. He earned his degree in Computing and Information Systems from the University of Lincolnshire & Humberside, England, in 2001. Additionally, he is an HRDF Certified Trainer (Certification No. TTT/27250), further demonstrating his commitment to professional development and industry excellence.

In addition to his role at Amber Courier, James Ngu actively contributes to Malaysia’s freight forwarding industry through key positions in several leading associations. He serves as a council member of the Federation of Malaysian Freight Forwarders (FMFF) and as the Assistant General Secretary of the Sarawak Forwarding Agencies Association (SFAA), playing a pivotal role in shaping industry standards and driving the advancement of the logistics and freight forwarding sector in Malaysia.

As a dedicated committee member of the Association of Forwarding Agents Malaysia (AFAM), he brings extensive expertise in air cargo, freight forwarding, and customs procedures. With over 23 years of industry experience, he plays a crucial role in supporting AFAM’s initiatives, advocating for industry improvements, and contributing to the development of best practices within Malaysia’s air cargo sector.

Mr. James Ngu serves as the Service Chairperson of the Lions Club, spearheading community service initiatives and charitable projects that create a meaningful impact on society. With a deep commitment to humanitarian efforts, he plays a vital role in organizing and overseeing various service activities, fostering community engagement, and advancing the Lions Club’s mission of serving those in need. His leadership and dedication are instrumental in driving the club’s ongoing efforts to make a lasting difference in the community.

As a Licensed Customs Agent, James Ngu has over 23 years of experience in the freight forwarding and logistics industry. As the founder of Amber Logistics, he successfully established the company’s internal warehousing operations, logistics standards, and delivery service processes, ensuring seamless efficiency and operational excellence.

With more than two years of experience in corporate training, Mr. James has conducted numerous in-house training sessions for logistics and courier companies. His training programs cover a comprehensive range of topics, including customer service, logistics, Malaysian customs procedures, shipping documents, free zones, Incoterms®, problem-solving and decision-making, complaint handling, and supervisory development.

Throughout his career, he has had numerous opportunities to write and speak at various levels of management, focusing on strategic planning, presentations, and decision-making. Leveraging his deep understanding of the logistics and courier industry, he also provides specialized communication training for branch teams, covering leadership, communication skills, language proficiency, attentiveness, time management, persuasion techniques, and HR-related challenges.

To maximize engagement and knowledge retention, Mr. James employs a variety of dynamic training methodologies, including on-the-job training, coaching, mentoring, interactive lectures, management games, practical exercises, case studies, group discussions, and tutorials. His hands-on approach ensures that participants gain valuable, real-world insights that enhance their professional growth and industry expertise.