Logistics is an amalgamation of different processes, such as inventory management, warehouse management, packaging, labeling, payment and payment processing, shipping, and goods return and exchange. It is turning into a demanding task, requiring a fully-fledged strategy to be achieved. With the packages shipped across the country every day including west Malaysia and east Malaysia vice versa. The goods need to be transferred and delivered to the destination on time. Managing logistics is the biggest challenge for an eCommerce company to support high demands in the businesses. The goal of establishing a logistics network is to distribute packages quickly, easier, and more specifically.

E-Logistics process in delivery and reverse. It is involved in delivery collecting the goods from a supplier and delivering the goods to the buyer. The reverse is collecting the goods from the buyer for exchanging or replacing the defective, damaged, or wrong goods delivery. All the orders if made online, packaging, planning, payments, delivery, and shipping the goods to the customer’s place.

The success order relies on the ability to ship out the goods and the location of the consignee. Some specific locations that need extra handling especially shipments to East Malaysia and rural areas will increase the shipping cost. From the order to be made, the consignee has to notify the precise location to the seller to make sure the shipping orders are successful, The seller has to notify the shipment has been dispatched by e-mail or system notification by providing the consignee with the tracking details and the shipping company details.

Payment collection is crucial for any eCommerce business. The seller has to provide various payment methods for the customer to choose such as debit/credit cards, online bank transfer, GRAB PAY, SarawakPay, and Cash On Delivery (COD)


Logistics is simply the management of the way resources are obtained, stored, and shipped to their end destinations. It includes planning, execution, and control of the movement and placement of these goods and services must all occur within a given system that’s designed to achieve specific objectives. The logistics partner will find cost-effective solutions for the customers by locating and identifying supplier, distributors, and their customers. The logistics partner will arrange the shipments to ship out when the completes order from customers. With today’s digital technology, there are options for the customer to keep tabs on the inventory and supply chain. The customers will have visibility into the balance of the products and real-time insight into the products. With a 3PL partner like GDex, Citylink, and J&T, the customer also can track items based on the fulfillment number they provided. They will make sure the products reach the customer by providing tracking numbers to the customers in their confirmation email so they can keep track of where their package is.

E-Logistics is one part of E-Commerce that is the process of everything related to internet sales, online marketplace, and cyber platform. It is general terms that refer to all the online sales processes involved in getting a commodity delivered to the end-user. The E-Logistics service provider designs implements, and controls the proficient, powerful stream and capacity of merchandise, benefits, and related data from suppliers to the customers. It is also the process of shipping orders to customers or the transfer of inventory to the merchant. The users can keep track of the goods in transit and reach the destination of delivery. It’ll help the sellers to maintain the efficiency of the delivery times that one of the critical factors to satisfy customers. The process of the automation of the goods and deliveries will benefit the company itself by the reduction in time, errors, and costs.

The central world of E-Logistics is speed and satisfaction. The SME needs to take into consideration multi-channel operations, cross-border functionality, warehouse layout and inventory, last-mile pickup and delivery, planning and forecasting, and performance measurement.